Privacy Policy
Last Updated: September 26, 2026
- Introduction
TOVRINO (“TOVRINO,” “we,” “our,” or “us”) respects your privacy and is committed to handling personal information responsibly and transparently.
This Privacy Policy explains how we collect, use, disclose, retain, and protect personal information when you visit our Website, respond to an advertisement, submit a service-request or lead form, request information or an estimate, request or schedule an appointment, call, text, email, or otherwise interact with TOVRINO.
By using our Website or voluntarily submitting information to TOVRINO, you acknowledge that you have had an opportunity to review this Privacy Policy.
This Privacy Policy should be read together with our Terms & Conditions.
- Who We Are and What We Do
TOVRINO is a marketing, lead-generation, scheduling, customer-support, and referral company.
We help customers request and schedule Air Duct Cleaning and Dryer Vent Cleaning appointments with independently owned and operated third-party service providers (“Service Providers”).
TOVRINO does not employ field technicians and does not perform field services at customer properties.
Service Providers are independent businesses responsible for the field services they provide, including their on-site work, final service scope, pricing, payment collection, invoices or receipts, any warranties they provide, and compliance with applicable licensing, insurance, safety, and legal requirements.
TOVRINO may receive compensation from Service Providers for marketing, lead-generation, scheduling, referral, customer-support, or other legitimate business services.
The fact that TOVRINO receives a customer request, schedules an appointment, shares appointment information with a Service Provider, or follows up with a customer does not mean that TOVRINO performed the field service.
- Information We May Collect
Depending on how you interact with TOVRINO, we may collect:
• Full name
• Telephone number
• Email address
• Property or service address
• City, state, and ZIP code
• Requested cleaning service
• Appointment preferences
• Information you provide concerning the property or requested service
• Communications with TOVRINO
• Customer-service or quality-assurance information
• Feedback or reviews
• Photographs or documents you voluntarily provide
• Other information you voluntarily submit that is reasonably related to your request
We may receive this information through our Website, telephone communications, text messages, email, advertisements, online lead forms, social-media platforms, messaging platforms, search engines, or other online platforms through which you request information or service.
- Information We Do Not Need for Ordinary Service Requests
For an ordinary service request, TOVRINO does not need customers to provide highly sensitive information such as Social Security numbers, passport numbers, banking credentials, medical information, or similar information unrelated to scheduling a cleaning service.
Please do not send highly sensitive personal information unless TOVRINO specifically requests it for a legitimate purpose through an appropriate method.
- Lead Forms, Advertising and Online Platforms
TOVRINO may advertise and receive customer requests through third-party platforms, including search engines, social-media platforms, digital-advertising platforms, messaging services, and online lead forms.
When you voluntarily submit a lead form, respond to an advertisement, send us a message, request an estimate, or request an appointment, TOVRINO may receive the information you provide through that platform.
We may use that information to:
• Respond to your request
• Contact you regarding your request
• Coordinate or schedule an appointment
• Provide appointment-related information
• Provide customer support
• Share information reasonably necessary to coordinate your appointment with an independent Service Provider
Third-party platforms may separately collect or process information under their own privacy policies and terms.
- Information Collected Automatically
When you use our Website, TOVRINO or our technology providers may automatically collect information such as:
• IP address
• Browser and device information
• Operating system
• Language settings
• Approximate location derived from IP address
• Pages viewed
• Referring and exit pages
• Date and time of visits
• Website interactions
• Cookie or similar technology identifiers
• Technical or diagnostic information
We may use this information to operate and secure our Website, understand Website usage, improve customer experience, measure advertising performance, troubleshoot technical issues, and detect suspected fraud or unauthorized activity.
- Cookies and Similar Technologies
TOVRINO may use cookies, pixels, tags, web beacons, local storage, analytics technologies, and similar tools.
These technologies may help us operate the Website, remember preferences, improve Website performance, analyze visitor behavior, measure advertising effectiveness, prevent fraud, and improve customer experience.
Users may be able to control cookies through browser or device settings.
Where applicable law requires a cookie notice, choice mechanism, or consent mechanism, TOVRINO will provide the legally required option.
- Analytics and Advertising
TOVRINO may use analytics and advertising technologies provided by companies such as Google, Meta, Microsoft, or other technology providers.
Depending on the technologies actually implemented and their configuration, these providers may receive information concerning Website interactions, browsers, devices, advertising identifiers, referrals, conversions, and advertising performance.
TOVRINO does not represent that every technology identified in this Privacy Policy is active at all times.
Our actual data practices depend on the technologies currently used in our Website, advertising, communications, and business operations.
- How We Use Personal Information
TOVRINO may use personal information to:
• Respond to customer inquiries
• Respond to service requests
• Generate and manage customer leads
• Contact customers who voluntarily request information
• Coordinate or schedule appointments
• Connect customers with independent Service Providers
• Send appointment confirmations or reminders
• Provide appointment-related updates
• Provide customer support
• Follow up concerning a customer request
• Request customer feedback
• Conduct quality assurance
• Review Service Provider performance
• Investigate complaints or suspected misconduct
• Maintain customer-service and business records
• Protect customers, Service Providers, and TOVRINO
• Improve our Website and advertising
• Measure advertising performance
• Send marketing communications where permitted by applicable law
• Comply with applicable law
• Respond to lawful governmental or regulatory requests
• Establish, exercise, or defend legal claims
• Enforce our Terms & Conditions
- Sharing Information With Independent Service Providers
When you request information, an estimate, or an appointment, TOVRINO may share information reasonably necessary to coordinate your request with one or more independently owned and operated Service Providers.
Information shared may include:
• Your name
• Telephone number
• Email address where reasonably necessary
• Service address
• Requested cleaning service
• Appointment date or time
• Relevant notes you provide
• Other information reasonably necessary to coordinate the requested appointment
Service Providers are independent businesses and are not TOVRINO field employees.
A Service Provider may contact you regarding the appointment or requested service, including to confirm the appointment, discuss the requested service, review the property or service needs, provide or confirm pricing, obtain authorization, perform the service, collect payment, provide an invoice or receipt, or address a service-related issue.
Once an independent Service Provider receives personal information in connection with its own services, that Service Provider may have its own independent legal responsibilities regarding the handling of that information.
- TOVRINO Compensation and Information Sharing
TOVRINO may receive compensation from independent Service Providers for marketing, lead-generation, scheduling, referral, customer-support, or other legitimate business services.
TOVRINO does not sell customer contact information to unrelated businesses merely for their unrelated independent use.
Information shared with a Service Provider in connection with a customer request is shared for purposes reasonably related to coordinating or fulfilling that request.
Certain privacy laws define terms such as “sale,” “sharing,” or “targeted advertising” broadly.
Where applicable law treats a particular TOVRINO activity as a legally defined sale, sharing, or targeted advertising and provides a consumer with an opt-out right, TOVRINO will provide or honor the legally required opt-out mechanism.
- Other Business and Technology Providers
TOVRINO may share information with companies that assist with legitimate business operations, including providers of:
• Website hosting
• Cloud storage
• CRM systems
• Appointment scheduling
• Telephone systems
• Text messaging
• Email services
• Customer-support technology
• Analytics
• Advertising
• Cybersecurity
• Fraud prevention
• Technical or professional support
These providers may process information as reasonably necessary to provide their services and subject to applicable contractual and legal requirements.
- Payment Information
TOVRINO does not collect or process customer payment-card information for field services.
Payments for field services are handled directly between the customer and the independent Service Provider.
Customers should not send full credit-card numbers, bank-account credentials, or other payment credentials to TOVRINO through ordinary Website forms, email, or text messages.
- Telephone Calls and Call Recording
TOVRINO may use telephone calls for scheduling, customer service, quality assurance, fraud prevention, security, recordkeeping, and dispute resolution.
If TOVRINO monitors or records a telephone call, we will provide or obtain any notice or consent required by applicable law.
Any recordings maintained by TOVRINO may be retained for a reasonable period consistent with legitimate customer-service, operational, legal, compliance, fraud-prevention, dispute-resolution, and recordkeeping needs.
- Telephone and Text Communications
When you voluntarily provide a telephone number in connection with a service request, TOVRINO may use that number to communicate with you about the request you submitted, including:
• Responding to your inquiry
• Scheduling an appointment
• Confirming an appointment
• Sending appointment reminders
• Providing appointment-related updates
• Providing customer support
• Following up concerning your request
TOVRINO may also share your telephone number with an independent Service Provider where reasonably necessary to coordinate the appointment or requested service.
Recurring automated marketing calls or text messages, if used, will be sent only where permitted by applicable law and with any legally required consent.
Where applicable law requires separate prior consent for particular marketing communications, TOVRINO will seek that consent as required.
Consent to receive marketing communications is not a condition of purchasing services where applicable law prohibits such a condition.
Standard message and data rates may apply.
Where supported, recipients may opt out of recurring marketing text messages by following the instructions provided in the message.
- Email Communications
TOVRINO may send emails concerning customer requests, appointments, customer support, security, legal matters, and other communications reasonably related to your interaction with TOVRINO.
TOVRINO may also send promotional or marketing emails where permitted by applicable law.
Marketing emails will include an appropriate method to unsubscribe where required by applicable law.
Opting out of promotional emails does not prevent TOVRINO from sending non-promotional communications reasonably necessary in connection with an existing request.
- Customer Follow-Up and Quality Assurance
TOVRINO may contact customers before or after an appointment to determine whether:
• A Service Provider arrived
• The requested service was performed
• Additional services were proposed
• A pricing or authorization concern occurred
• A customer complaint or property issue arose
• Additional customer support is appropriate
TOVRINO may retain relevant information for customer support, quality assurance, fraud prevention, complaint investigation, dispute resolution, legal compliance, and legitimate business recordkeeping.
Customer follow-up, complaint handling, or quality-assurance activity does not mean that TOVRINO performed or supervised the field service.
- Legal Compliance and Protection
TOVRINO may use, preserve, or disclose personal information when reasonably necessary to:
• Comply with applicable law
• Respond to valid legal process
• Respond to governmental or regulatory authorities where legally required
• Investigate suspected fraud or unlawful activity
• Protect customers, Service Providers, TOVRINO, or others
• Protect rights, property, or safety
• Enforce agreements
• Establish, exercise, or defend legal claims
TOVRINO may preserve relevant records where reasonably necessary in connection with an actual or anticipated dispute, complaint, investigation, claim, or legal obligation.
- Data Retention
TOVRINO retains personal information only for as long as reasonably necessary for the purposes for which it was collected and for legitimate customer-service, operational, accounting, fraud-prevention, dispute-resolution, legal, regulatory, compliance, and recordkeeping purposes.
Retention periods may vary depending on the category of information, purpose of collection, applicable legal requirements, and legitimate business needs.
When information is no longer reasonably necessary, TOVRINO may delete, anonymize, aggregate, or securely dispose of it, subject to applicable legal and legitimate business retention requirements.
- Data Security
TOVRINO maintains reasonable administrative, technical, and organizational safeguards designed to protect personal information against unauthorized access, disclosure, alteration, loss, theft, misuse, or destruction.
No electronic transmission, Website, communication system, network, or storage system can be guaranteed completely secure.
Accordingly, TOVRINO cannot guarantee absolute security.
- Children’s Privacy
TOVRINO’s Website and service-request process are intended for adults seeking cleaning services for residential or commercial properties and are not directed to children under 13 years of age.
TOVRINO does not knowingly collect personal information directly from children under 13 in circumstances prohibited by applicable law.
If we learn that personal information from a child under 13 was collected in violation of applicable law, we will take reasonable steps to address or delete the information as required.
- Privacy Rights
Depending on your state of residence, TOVRINO’s size and activities, the type of information involved, and applicable law, you may have certain rights regarding your personal information.
Where applicable, those rights may include the right to:
• Request access to certain personal information
• Request correction of inaccurate information
• Request deletion of certain information
• Obtain a portable copy of certain information
• Opt out of certain legally defined sale or sharing
• Opt out of targeted advertising
• Withdraw consent where processing depends upon consent
• Exercise other rights provided by applicable law
These rights are subject to applicable thresholds, eligibility requirements, exceptions, verification procedures, and legal limitations.
- Browser-Based Privacy Signals
Where applicable law requires TOVRINO to recognize supported browser-based opt-out preference signals, TOVRINO will process such signals, including Global Privacy Control (“GPC”), as required by applicable law.
A browser-based privacy signal does not substitute for affirmative consent where applicable law independently requires affirmative consent.
- Submitting a Privacy Request
To submit an applicable privacy request, contact TOVRINO using the contact information listed below.
Please identify your communication as a Privacy Request and provide enough information for TOVRINO to understand and process the request.
TOVRINO may take reasonable steps to verify the identity and authority of the person submitting the request before taking action.
We will respond to valid requests within the time required by applicable law.
- Third-Party Websites, Platforms and Services
Our Website, advertisements, lead-generation activities, and communications may contain links to or involve websites, platforms, Service Providers, or other services independently operated by third parties.
TOVRINO does not control the independent privacy practices, security practices, content, or policies of third parties.
Users should review applicable third-party privacy policies before providing personal information directly to them.
- Business Transfers
If TOVRINO participates in a merger, acquisition, financing, restructuring, sale of assets, business transfer, or similar transaction, personal information may be disclosed or transferred as reasonably necessary in connection with that transaction and subject to applicable law.
- International Users
TOVRINO operates primarily within the United States.
If you access our Website from outside the United States, information may be transferred to, stored in, or processed in the United States or other locations used by our technology or service providers, subject to applicable law.
- Changes to This Privacy Policy
TOVRINO may update this Privacy Policy from time to time to reflect changes in our business practices, technologies, advertising, legal requirements, or operations.
When this Privacy Policy is updated, the Last Updated date at the top of the Policy may be revised.
Where applicable law requires additional notice or consent for a material change, TOVRINO will provide such notice or obtain such consent as required.
- Governing Law
This Privacy Policy is governed by applicable federal law and the laws of the State of Florida, subject to any mandatory privacy law that applies based upon a consumer’s jurisdiction or TOVRINO’s activities.
Nothing in this provision is intended to limit any non-waivable privacy right provided by applicable law.
- Contact Us
For questions, privacy requests, opt-out requests, or concerns regarding this Privacy Policy, contact:
TOVRINO
Website: tovrino.com
Phone: (407) 974-7402
Email: tovrino100@gmail.com
© 2026 TOVRINO. All Rights Reserved.
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